What is your privacy policy?
What are the shipping costs?
Shipping costs are determined on an individual basis.
The size and weight of each stained glass art piece varies therefore we are only able to determine shipping costs individually for each piece.
Please inquire for shipping costs before making the purchase. An estimated shipping and handling cost will be determined at that time. The exact cost will be determined at the time of shipping.
If there is a refund owing, we will refund the money.
If the shipping fee is more than the original estimate, we will send you an invoice for the difference.
The estimate is usually fairly accurate.
Combined shipping is offered for multiple purchases.
How are orders shipped?
All of our stained glass art is shipping via UPS. This is the safest way to ship stained glass art.
All shipments are insured.
How soon will my order be shipped?
If you are ordering a pre-made piece, it will be shipping within 5 days.
If you are ordering a custom stained glass art piece, we will send you an estimated time-frame for completion.
Some pieces take longer to create than others.
Time of year also makes a difference. If it is close-to or during a holiday season, it may take longer.
If you need the stained glass art by a specific date, please inquire prior to placing the order to make sure it can be done on time.
What locations do you ship to?
We have many customers worldwide.
Where are you shipping from?
We are located in Ontario, Canada.
Do you accept Paypal?
Yes, we accept payments via Paypal. You will be given payments options upon Checkout.
Do you accept money orders?
Yes, we accept International Money Orders.
If sending a money order, please ensure it is an international money order that is cashable in Canada. (If it is a U.S. postal money order, it must be the orange one, not the green one).
Please make the money order out to: Joanne Dufault.
Send it to the following address: 169 Sutter St., RR4, Box 36 Flesherton, Ontario, Canada N0C 1E0.
Please ensure you indicate which product you are ordering, the size required, and include your name and return address.
Where do I send a money order?
Please send these payments to The GlassHound, 169 Sutter St., RR4, Box 36, Flesherton, Ontario, N0C 1E0.
Do you accept credit card payments?
Yes, we accept credit cards using our secure online transaction via Internet Secure. Checkout as you would any for any other type of payment and choose the credit card option.
Your credit card number is not retained by our system.
Alternately, you may telephone us at
1-800-961-5128 to place an order by Visa or Mastercard.
Credit card payments can also be made through Paypal if your account has been set up for credit card payments.
Do you accept cash or cheques?
No, we do not accept cash or regular cheques.
We accept only certified cheques or bank drafts.
Please make the certified cheque or bank draft out to Joanne Dufault.
Mail it to the address on our Contact Us page.
What currencies do you accept?
We accept U.S. dollars for website purchases.
We can accept U.S. or Canadian currencies for orders completed over the telephone or in person.
What is your policy on returns or exchanges?
Due to the nature of our stained glass art, all sales are final.
We guarantee the quality of our products.
In the unlikely event that the item is defective or damaged in transit, we will replace the item. A decision is made on a case to case basis. Notification must be received within 30 days of the invoice date and must be accompanied by a damage claim from the shipping company.
What is your privacy policy?
This is the web site of The GlassHound. For each visitor to our Web pages, our Web server automatically recognizes only the consumer′s domain name, but not the e-mail address (where possible). We collect aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is not shared with other organizations for commercial purposes.
With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart.
If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.
